About Wood, Hicks & Co.
Wood, Hicks & Co are a close‑knit team of chartered accountants based in Gosport, supporting local businesses with professional accounting services. With the majority of their team ICAEW‑qualified, they pride themselves on accuracy, trust, and a personal service. As a growing practice with a loyal client base, they rely on efficient, secure, and reliable IT systems to deliver the level of service their clients expect.
The Challenges
Before partnering with Zinq IT, Wood Hicks didn’t have a dedicated IT provider. Like many close‑knit teams, one colleague naturally became the point person for tech queries because they were the most comfortable with IT. This worked day to day, but it meant that issues were dealt with reactively, leaving little time for planning ahead or putting longer‑term improvements in place.
Over time, the firm’s systems and equipment naturally reached a point where enhancements would help support their growing workload and evolving ways of working. While everything continued to function well day‑to‑day, occasional issues took longer to resolve than ideal, and upgrading offered an opportunity to strengthen efficiency and security even further.
There was also limited visibility into how everything was running behind the scenes. Without regular reporting, proactive monitoring, or a clear roadmap, the environment generally worked, until something unexpected happened.
The Challenges
Before partnering with Zinq IT, Wood Hicks didn’t have a dedicated IT provider. Like many close‑knit teams, one colleague naturally became the point person for tech queries because they were the most comfortable with IT. This worked day to day, but it meant that issues were dealt with reactively, leaving little time for planning ahead or putting longer‑term improvements in place.
Over time, the firm’s systems and equipment naturally reached a point where enhancements would help support their growing workload and evolving ways of working. While everything continued to function well day‑to‑day, occasional issues took longer to resolve than ideal, and upgrading offered an opportunity to strengthen efficiency and security even further.
There was also limited visibility into how everything was running behind the scenes. Without regular reporting, proactive monitoring, or a clear roadmap, the environment generally worked, until something unexpected happened.
The Solutions
When Wood Hicks joined Zinq IT, our first priority was to replace their reactive approach to IT with a managed service that offered structure, reliability, and peace of mind. This meant that the firm now had an entire team of specialists ensuring their technology worked smoothly day‑to‑day.
We introduced modern security measures that operate quietly in the background, protecting their systems, accounts, and data without interrupting their work. This includes keeping their devices up to date, monitoring their systems proactively, and managing risks before they become problems.
Their team now has direct access to responsive support whenever they need it, meaning questions are answered quickly and issues are handled before they affect productivity. Cyber security training, both online and in person, has helped staff feel more confident and aware of best practices.
Wood Hicks had naturally ended up using both G Suite and Microsoft 365 which we helped simplify by moving everything into Microsoft 365, lowering licence costs and making everyday work easier. They also had two ageing servers, one relying on a dated protocol, so we carefully moved data to the more reliable server with proper backups. The team is now steadily moving into SharePoint to get even more value from Microsoft 365.
Overall, the move to a fully managed service has given Wood Hicks stability, security, and a dependable partner who keeps their systems running smoothly, allowing them to focus fully on supporting their own clients.
The Solutions
When Wood Hicks joined Zinq IT, our first priority was to replace their reactive approach to IT with a managed service that offered structure, reliability, and peace of mind. This meant that the firm now had an entire team of specialists ensuring their technology worked smoothly day‑to‑day.
We introduced modern security measures that operate quietly in the background, protecting their systems, accounts, and data without interrupting their work. This includes keeping their devices up to date, monitoring their systems proactively, and managing risks before they become problems.
Their team now has direct access to responsive support whenever they need it, meaning questions are answered quickly and issues are handled before they affect productivity. Cyber security training, both online and in person, has helped staff feel more confident and aware of best practices.
Wood Hicks had naturally ended up using both G Suite and Microsoft 365 which we helped simplify by moving everything into Microsoft 365, lowering licence costs and making everyday work easier. They also had two ageing servers, one relying on a dated protocol, so we carefully moved data to the more reliable server with proper backups. The team is now steadily moving into SharePoint to get even more value from Microsoft 365.
Overall, the move to a fully managed service has given Wood Hicks stability, security, and a dependable partner who keeps their systems running smoothly, allowing them to focus fully on supporting their own clients.
The Impact
Since partnering with Zinq IT, Wood Hicks has experienced a noticeable improvement in the way their technology supports their daily work. Issues that once caused unnecessary delays are now resolved far more quickly, giving the team confidence that help is always available when they need it. This has created a calmer, more efficient working environment, where staff no longer feel disrupted or frustrated by IT problems.
Security has also strengthened significantly. With modern protections running in the background and regular cyber awareness training in place, the firm now operates with a much higher level of resilience and understanding. Their systems are maintained proactively rather than reactively, which means fewer surprises and much less risk of downtime.
Day‑to‑day operations have become smoother, with technology that supports their productivity instead of holding it back.
The Impact
Since partnering with Zinq IT, Wood Hicks has experienced a noticeable improvement in the way their technology supports their daily work. Issues that once caused unnecessary delays are now resolved far more quickly, giving the team confidence that help is always available when they need it. This has created a calmer, more efficient working environment, where staff no longer feel disrupted or frustrated by IT problems.
Security has also strengthened significantly. With modern protections running in the background and regular cyber awareness training in place, the firm now operates with a much higher level of resilience and understanding. Their systems are maintained proactively rather than reactively, which means fewer surprises and much less risk of downtime.
Day‑to‑day operations have become smoother, with technology that supports their productivity instead of holding it back.
Client Quote
“Over the past year, our firm has been working closely with Zinq IT for our IT support, and the experience has been first-rate. The team has been consistently helpful, responsive and knowledgeable, providing speedy and reliable day-to-day support whenever we encounter an issue.
They have also been instrumental in supporting our wider IT strategy and roadmap towards a more cloud-based working environment. In particular, they successfully guided us through our migration from Google Workspace to Microsoft 365, ensuring the transition was seamless and well managed. Alongside this, they have helped install and configure new printers, routers and scanners, upgraded our server infrastructure, and significantly strengthened our cyber security posture.
Special thanks go to Simon, Harvey, Harry, Martin, Charlie and Josh for their ongoing support, and to Anthony for delivering an excellent cyber security presentation that provided practical and valuable insights for our team. Overall, Zinq IT has played a key role in modernising and streamlining our operations, and we would highly recommend their services.”
Jack Harding, Business Operations Manager at Wood, Hicks & Co.
